Frequently Asked Questions
Where did you get the name “Evangeline's”?
It's a family name.
Can I order your products on this website?
No, we like to do things the old-fashioned way. Call us and we can discuss it.
What is your return policy on non-Halloween items?
If you have your receipt — you can get a refund within 30 days of purchase. Without a receipt you can get store credit. Some products are a final sale: makeup, wigs, tiaras, lingerie and body jewelry.
What is your return policy on Halloween items?
During Halloween our return policy becomes more restricted. Sales in the last 3 weeks of October are final.
Can I have something shipped to me?
Yes! We can ship! Call for details. (916) 443-2181
Can I go upstairs to Evangeline's Costume Mansion and look around?
Our costume merchandise is available year-round! Just ask one of our fiendish staff and they will either bring what you need downstairs or escort you upstairs. The Mansion officially opens for those who just wish to leisurely browse around every year on February 1st and stays open through October 31st.